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HMRC’s ‘digital by default’ strategy

HMRC’s ‘digital by default’ strategy

As our ‘wonderful’ tax authority continues with its “digital by default” approach, more and more problems have emerged highlighting a number of fundamental flaws in its approach to move all of its services online. So today I’m looking at which resources should be...
HMRC’s Helpline completely jammed

HMRC’s Helpline completely jammed

In my Blog posted on 15th June, I bemoaned the fact that HMRC had arbitrarily closed its self-assessment helpline with only 48 hours’ notice, stating that it would remain closed for at least three months. But, to my surprise, they actually opened it up again last...