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What on earth is happening at HMRC?

What on earth is happening at HMRC?

In my Blog “Are HMRC frightened to pick up the phone?” last December, I bemoaned the fact that not only were they restricting calls on the Accountants Dedicated Line (ADL), but also that they were only going to answer calls from the public they deem “priority calls”...
Are HMRC frightened to pick up the phone?

Are HMRC frightened to pick up the phone?

A regular theme in my Blogs over the last couple of years has been HMRC’s truly appalling customer service, in particular the paucity of help and advice on the telephone. If you agree with me and pretty much anyone who has interacted with HMRC recently will,...