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NATIONAL INSURANCE, is it still fit for purpose?

NATIONAL INSURANCE, is it still fit for purpose?

With Jeremy Hunt’s ‘Autumn Statement’ just released, the most significant announcement was on changes to National insurance (NI), which has always been an oddball member of the UK’s tax family, with even its name prompting confusion over its status: Is it a tax? Or is...
HMRC’s Customer Service Fails!

HMRC’s Customer Service Fails!

It only seems like five minutes since I last commented on HMRC’s dreadful customer service record, particularly with regard to telephone enquiries. So, fast forward to last week, when HMRC chief Jim Harra had his quarterly grilling at the Treasury Committee. During...
HMRC’s Helpline completely jammed

HMRC’s Helpline completely jammed

In my Blog posted on 15th June, I bemoaned the fact that HMRC had arbitrarily closed its self-assessment helpline with only 48 hours’ notice, stating that it would remain closed for at least three months. But, to my surprise, they actually opened it up again last...