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What on earth is happening at HMRC?

What on earth is happening at HMRC?

In my Blog “Are HMRC frightened to pick up the phone?” last December, I bemoaned the fact that not only were they restricting calls on the Accountants Dedicated Line (ADL), but also that they were only going to answer calls from the public they deem “priority calls”...
Budget 2024: Tax accountant’s opinion

Budget 2024: Tax accountant’s opinion

Jeremy Hunt final before the election Our economy is creaking, people want tax cuts, but they also want more money spent on public services. So, the fundamental question to be answered is, can we have both? Regrettably, the answer is almost certainly no, unless the...
HMRC’s Customer Service Fails!

HMRC’s Customer Service Fails!

It only seems like five minutes since I last commented on HMRC’s dreadful customer service record, particularly with regard to telephone enquiries. So, fast forward to last week, when HMRC chief Jim Harra had his quarterly grilling at the Treasury Committee. During...