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Are HMRC frightened to pick up the phone?

Are HMRC frightened to pick up the phone?

A regular theme in my Blogs over the last couple of years has been HMRC’s truly appalling customer service, in particular the paucity of help and advice on the telephone. If you agree with me and pretty much anyone who has interacted with HMRC recently will,...
Autumn Statement 2023 – Behind the headlines

Autumn Statement 2023 – Behind the headlines

Now that the dust has settled on Jeremy Hunt’s Autumn Statement, with the headline grabber being the reduction in NIC for both the employed and self-employed, what else did the Chancellor announce? Pretty much zero as far as most workers are concerned, but there were...
NATIONAL INSURANCE, is it still fit for purpose?

NATIONAL INSURANCE, is it still fit for purpose?

With Jeremy Hunt’s ‘Autumn Statement’ just released, the most significant announcement was on changes to National insurance (NI), which has always been an oddball member of the UK’s tax family, with even its name prompting confusion over its status: Is it a tax? Or is...